Q. WHAT IS WAKE SKINCARE’S SHIPPING POLICY?
We offer worldwide shipping. To quality for free postage, a minimum order of £30 is required for UK customers and £50 elsewhere.Please click here to see shipping timeframes & prices *We currently are not shipping to Afghanistan, Brazil, Guatemala, Indonesia, Iran, North Korea, Mexico, South Africa, Portugal, South Africa, Syria & Yemen due to unreliable postal services
Please Note: All orders placed to Oman, Qatar, UAE and Saudi Arabia need to include a PO Box as a part of their address. This is a requirement for the local postal service.
Q. WHAT IS WAKE SKINCARE’S RETURN & REFUND POLICY?Please click here to see our Return & Refund policy
Please email firstname.lastname@example.org if you have any questions related to our policies.
Q. HOW CAN I CHANGE OR CANCEL MY ORDER?
If you need to cancel or make any changes to your order such as shipping address and items ordered, please email email@example.com within 2 hours of making your purchase. The subject line of this email must read 'CHANGE OF ORDER' or 'CANCEL ORDER' for the request to be processed.
Please read our Returns & Refunds policy before proceeding.
Q. I DIDN’T RECEIVE A CONFIRMATION EMAIL
Please make sure you check all folders in your inbox including the junk and spam folders. If you still cannot find your confirmation email, please email firstname.lastname@example.org to ensure you provided the correct email during checkout and our support team will assist you in resolving the issue.
Q. AM I ABLE TO PICK UP MY ORDER OR DROP OFF A RETURN?
Orders purchased online cannot be picked up in store as these purchases are sent directly to our fulfilment company. All returns are to be addressed with our online Customer Service team. Please email email@example.com if you have any other questions.
Q. WHAT IF I MADE A MISTAKE WITH MY SHIPPING ADDRESS?
If you have made a mistake in your shipping address, please email firstname.lastname@example.org within 2 hours of placing your order. You must make the subject line 'CHANGE OF ADDRESS' and provide your full name, order number and corrected shipping address.
Q. MY ORDER STATUS IS 'UNFULFILLED’, WHAT DOES THAT MEAN?
If your order status is shown as unfulfilled this simply means your order has not yet been dispatched, but the payment has been successful. Once your order has been dispatched you will receive an email to confirm your order has been fulfilled and another email providing you with a tracking number.
Q. ARE WAKE SKINCARE PRODUCTS TESTED ON ANIMALS?
We do not test our products on animals. We are hopeful that in the future alternative testing will be adopted worldwide and animal testing will be eliminated completely.
Q. HOW DO I STORE MY WAKE SKINCARE PRODUCTS?
Our products are sensitive to heat and light. Please store in a cool dry place out of direct sunlight.
Q. I HAVE HAD A BAD REACTION
If any redness or itching occurs, please do not continue use. If the redness or itching persists for more than 48 hours contact your doctor.
Q. WHERE ARE THE WAKE SKINCARE PRODUCTS MADE?
Wake Skincare is a British based company and all components are sourced from the UK.